We want you to be happy with BizRevolt. If you're not, the short version is: cancel anytime, get a full refund within 7 days of any payment, and we'll never lock your data away on exit. The longer version below covers the edge cases.
1. Free trial
Every BizRevolt vertical comes with a 14-day full-feature trial. No credit card is captured to start a trial. You can use every paid feature during the trial. If you don't subscribe before day 14, your workspace is suspended (data preserved for 90 days) and you can resume by subscribing. No money changes hands during a trial, so no refund is needed.
2. Subscription plans & cancellation
BizRevolt offers four plan lengths: monthly, quarterly, half-yearly, and annual. You can cancel future renewals at any time from your operator console; the cancellation takes effect at the end of the current paid period and your workspace remains fully functional until then.
There is no auto-renewal lock-in — turning off auto-renewal is a one-click action. We will not surprise-charge you after a cancellation.
3. Refund window
Within 7 calendar days of any payment (initial subscription or renewal), you may request a full refund of that specific payment for any reason. Email [email protected] with your workspace subdomain and the invoice number. We'll acknowledge within one working day and issue the refund within 5–7 working days.
The refund is returned to the original payment instrument via Razorpay (the payment processor) — we do not credit your BizRevolt account or hold the amount as store credit unless you specifically ask for it.
4. Pro-rata refunds outside the 7-day window
Outside the 7-day window, refunds for partially-used periods are considered on a case-by-case basis. If we materially break the product, miss a published SLA, or you're affected by a billing error on our side, we will pro-rate the unused portion and refund it without dispute.
If you simply change your mind after the window, the current paid period runs out and we cancel future renewals — no pro-rata refund applies.
5. Module add-ons
Optional module add-ons (e.g. Society Operations, RERA Compliance, GST + TDS Filing) follow the same 7-day refund window as the base subscription. Removing a module from a workspace via the operator console stops future module billing; usage during the current period is not refunded unless the 7-day window applies.
6. Data export & deletion on cancellation
You can request a full export of your workspace data at any time via [email protected] or directly from the operator console (where supported). Exports are delivered as a PostgreSQL dump (per-tenant database) plus a ZIP of uploaded media. We do not charge for exports.
After cancellation, your workspace + databases are retained for 90 days to allow re-subscription without data loss. Beyond 90 days, data is permanently deleted from primary storage. Some records may persist in backups for up to a further 30 days before they roll off; encrypted backups become unreadable after that.
The legal-retention rule under the Indian IT Act § 143 requires us to keep certain financial records (invoices, payments, audit logs) for seven years. We retain these records in a write-only archive even after a refund or cancellation, disclosing them only to lawful requests under the DPDP Act and Indian tax law.
7. Failed payments & involuntary cancellation
If a renewal payment fails, we retry up to three times over five days and email you on each attempt. If all attempts fail, your workspace enters a 14-day grace period during which all data is preserved and you may re-attempt payment with the same or a different instrument. After the grace period, the workspace is suspended (data preserved for 90 days, then deleted per section 6 above).
8. Disputes & chargebacks
If you believe a charge is incorrect, please email [email protected] first — we resolve almost every billing concern this way within one working day. Initiating a Razorpay or bank chargeback before contacting us is your right, but it automatically suspends the workspace until the dispute resolves because Razorpay clawback rules block further usage.
9. Contact
All refund, cancellation, and billing requests go to [email protected]. We respond within one Indian working day (Monday–Friday, 09:00–19:00 IST), faster during business hours. We do not operate a phone-only support line for billing — email gives both sides a paper trail.
10. Changes to this policy
We may update this policy from time to time — for example, if we add new plan lengths or change refund mechanics. Material changes are notified by email to every workspace owner at least 30 days before they take effect. Your existing subscription's refund window honours the policy that was in effect on the day you paid.
See also: Terms of Service · Privacy Policy · Contact us